How do I open a trading account with offersfx.com?
Go to Register, complete the form and you will be logged in to your trading account. In the pop-up message, you will see a randomly generated password, which you are required to change to your own. You will also receive a welcome email with both username and password.
How much must I pay in order to open an OffersFX account?
It is free. OffersFX does not charge any registration fee.
Can I open multiple trading accounts?
No. You may open only one trading account.
How can I earn money here?
You need to invest wisely. Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. Please click here to read our full risk warning. The information contained in this website and disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. You should consider our Client Agreement carefully, and seek independent advice before deciding whether trading in such products is suitable for you.
How do I start trading?
If you have already opened a trading account, submitted your identification documents for account validation and made a deposit; you are ready to start trading.
I do not want to complete a registration form and reveal my personal information. Is this possible?
As a regulated company — subject to numerous laws, compliance requirements and client acceptance procedures — we are required to have on file KYC (Know Your Client) information. We make every effort to protect the confidentiality, security and integrity of your identity data.
What input characters are acceptable in the registration form?
Please use only letters and numbers. Avoid using any symbols while filling it in.
Will you close my account if it has a zero account balance?
Accounts with zero balance will not be closed unless the client so requests.
Do you offer a negative balance protection?
Yes. The interests of our clients is our primary objective and that is why with OffersFX your balance will not go into negative. Negative Balance Protection will prevent a trader from entering into debt. Unfortunately, not every retail forex broker offers negative balance protection. For the inexperienced trader, the lack of margin call can mean the difference between losing only your investment and going into debt. This is a subtle, yet crucial difference. In forex trading, you may be able to tolerate losing money you can afford to lose (after all, there’s no such thing as a perfect trader who wins all the time). However, going into debt is never acceptable, regardless of how much experience you have.
I forgot my password. What should I do?
Please click “Forgot Password” underneath the log in box and your password will be sent to your email address.
How do I change my password?
In order to change your password, please log in to your OffersFX account; then click Account Options > Change password
Can my account manager trade instead of me?
We do not offer account management services. You are a sole owner of the account and ultimate decision maker.
How can I download the platform?
Our user-friendly web platform requires no downloading.
Do you have MT4?
Unfortunately, at present, we do not offer the MT4 platform.
How do I open a demo account?
A demo account is activated as soon as you open a trading account. *Subject to minimum deposit
From within the trader screen, how do I toggle between real and demo accounts?
Within the My Account section, switch between real and demo modes by toggling the “Switch” button.
What's the difference between the trading and demo accounts?
While all features and functions of the real platform are available in the demo platform, users should keep in mind that simulation cannot replicate real trading market conditions. One important distinction is that the volume executed through the simulation does not affect the market; while in real trading, volumes do affect the market, especially when the position size is large.
How can I fund my demo account?
Your demo account will be funded automatically 7 days after registration.
How long can I use a demo account?
OffersFX demo accounts do not expire.
Are you regulated?
Yes, we are governed by the following regulators:
OffersFX — authorised and regulated by the Cyprus Securities and Exchange Commission (Licence No. 108/10).
Do you accept USA and Canada clients?
As per CFTC (Commodity Futures Trading Commission) in USA; OSC (Ontario Securities Commission) and BCSC (British Columbia Securities Commission) in Canada regulations, we are not allowing those countries’ residents to open trading accounts with us. We apologize for any inconvenience.
Is my money safe?
Segregated client accounts are established to ensure strict control and separation of client assets from other assets of the company. The client funds are safeguarded by reputable EU Credit Institutions.
Why are you asking for my documents?
As a regulated company, we operate in accordance with several Anti-Money laundering and Identity Theft Laws as well as a number of compliance related procedures imposed by our regulatory authority.
How do I verify my account?
You can upload your documents through your account:
Account Options > Account verification or send them by email to [email protected]
What supporting documents do I need to provide?
In regards to our KYC (Know your Client ) procedures, you are required to provide a colour copy of a Certified Passport and a Recent Certified proof of address (utility bill, bank statement, or any other document same with the aforesaid ) which states your name, address and a recent (within 6 months) issue date. Please refer to our Account Verification section in order to ensure that you fully understand the requirements.
Will I receive an email or notification confirming my account's status?
You will receive an automated email confirming your account status as soon your account is fully verified.
How can I update my personal information?
If you wish to update your email address, phone number or your residential address, please send your request to [email protected] along with any requisite supporting document.
What is the minimum amount to deposit?
250 USD, however OffersFX occasionally runs promotions offering lower deposit threshold minimums.
Is it possible to lose more than I deposited?
No, you cannot lose more than your initial deposit.
What deposit options does OffersFX offer?
Credit/debit cards, bank transfers, American Express, and many more options. For more detailed information please click here.
Do you impose any deposit fees?
OffersFX does not charge any fees for deposits.
My credit/debit card deposit was declined.
We would highly recommend that you check with your bank whether there is a block on international or online transactions. Or maybe the deposit sum is greater than your credit/debit card daily limit.
Can I deposit from a friend/relative's account?
No. We do not accept any payments made from the account of third parties. All deposits must be made from your own account.
What are the trading hours of your platform?
The market trading hours are from Sunday 21:00 GMT till Friday 21:00 GMT during the Day Light saving times. During winter time trading hours are from Sunday 22:00 GMT till Friday 22:00 GMT. However, some of instruments are available only during specific hours. For trading hours of each instrument please click here.
Why is the platform closed during the weekend?
The OffersFX platform is closed over the weekend because all the underlying financial instrument markets are closed.
How can I start trading?
Please go through our Education Center and please note that you are recommended to not trade until you are completely comfortable with our platform. Then you can simply log in to your account and start trading.
Is there any risk in trading?
Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. Please click here to read our full risk warning. The information contained in this website and disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. You should consider our Client Agreement carefully, and seek independent advice before deciding whether trading in such products is suitable for you.
What do I need to be able to trade?
You will need a computer or a mobile device (supporting iOS, Android or Windows software) with a high-speed internet connection and a funded trading account. We highly recommend you go through our education center prior to your first trade.
What is leverage and what leverage do you offer?
Leverage allows a large trade position to be initiated with a small
margin deposit. The amount of leverage available to a trader varies,
with magnification of up to 30:1
For example 10:1, meaning that currency trades worth $10,000 can be made with a margin deposit of $1,000. Leverage allows the use of credit to trade amounts larger than your deposit.
Remember, the higher the leverage the higher the risk of losing your deposited capital. Leverage can work both for you as well as against you.
Are there disadvantages to trading on leverage?
While leverage enables you to control a large amount of capital with a small deposit margin, it can also expose you to outsized negative price movement.
Can I change leverage?
You cannot change the default leverage ratio.
What is a pip?
A pip is the smallest unit of change in a financial instrument’s price ratio (rate of a currency pair).
What is a spread?
The spread is the difference between Bid and Ask prices.
What do "long" and "short" positions mean?
Long position – when the client is buying the asset and a short position when the client is selling the asset.
How do I calculate a value of 1 pip?
Amount of Base Currency * Pips = Value in Quote Currency
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000$)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY
What is a slippage?
Slippage may occur during periods of high market volatility, usually caused by important economic news. It results in your position being executed at a different rate than that you specified; closed at the next available price.
How can I manage risk in volatile markets?
The best way to manage your risk during volatile markets is to
ensure your account is sufficiently margined at all times. Several
precautionary measures are recommended:
✔ Monitor the status of your open positions.
✔ Specify a stop-loss to limit downside risk.
✔ Keep your account funded in excess of your required margin.
What is a limit order?
Limit orders are take-profit orders to buy or sell a set amount of a financial instrument at a specified price or better.
How I can see my trading history?
Please log in to your trading account, then click Account Options > Funds Management > Monetary History or Activity Report
What is "Take Profit" and "Stop Loss"?
Stop losses and take profits are both orders, which are placed in the market to close an open position. “Stop Loss” is to prevent further adverse price movement and “Take Profit” is to gain from advantageous price movement.
How do I set a stop loss or take profit?
Access the Edit Position pop up dialog:
Create a Take Profit position by selecting Close at profit and specifying a triggering Rate or Amount
Create a Stop Loss position by selecting Close at loss and specifying a triggering Rate or Amount
Will I be notified if I am subject to a margin call?
OffersFX will inform premium clients in case of margin calls. Your margin is monitored in real time, providing you with the benefit of knowing where you stand at all times. Margin calls can cause a closure of your opened positions in case your available margin deposit drops below margin requirements for that particular instrument.
What's the meaning of the expiration date in the details tab?
Some instruments are traded based on underlying futures contracts. Those instruments have a specific expiry date at which all the open deals/limit orders are closed.
Where can I find the expiration date of specific instruments?
For those instruments which have expiration dates, you can simply click the Details tab associated with the instrument.
What is a trend?
A trend is the general direction of a market or of the price of an asset, and trends can vary in length from short to intermediate, to long term.
What is the meaning of support and resistance levels?
In technical analysis, support and resistance are concepts that the movement of a security price will tend to stop and reverse at predetermined price levels.
What is the M. Margin? How it is used?
To keep your new position open, the equity in your account must exceed the total Maintenance Margin Level. The Maintenance Margin Level requirements are specific to each financial instrument. OffersFX always displays the Maintenance Margin level for each individual instrument.
What is the P&L?
Total Profit & Loss denominated in account’s base currency.
Where can I find my cancelled deals/ Limits?
Click on Account Options > Funds Management > Monetary Report
What is the High/Low indicator?
It indicates the Highest Bid and Lowest Ask reached during the present trading day.
What prevents me from opening trades?
Trades can only be initiated if there is sufficient equity funded and during hours in which the underlying financial instrument is also traded on a public exchange.
Where can I find the trading hours of a specific instrument?
Click the instrument “Details”.
How can I lower my minimum trading lot?
Please contact our Customer Support for direct assistance.
How can I add an instrument to my favourite list?
Click the instrument’s Star icon.
What is a spread?
A spread is the difference between the bid and the ask price of a
To see the Spread value for each product please refer to our CFDs list.
What is the premium fee?
Keeping a position open after a specific hour (approximately
22:00GMT (21:00DST)), as shown in the OffersFX trading platform
display screen “Details”, subjects you to an OffersFX funding
premium that is subtracted from your account. This premium covers
the benefit/cost of the associated funding.
Trade settlement occurs two business days (T+2) after the trading day (opening/closure of a position). The day of settlement is also called the value day.
To see the Premium Sell and the Premium Buy Charges for each product please refer to our CFDs list.
What is the Inactivity fee?
An Inactive Account Fee of $50 USD per month is assessed to OffersFX accounts that are inactive. An account is considered inactive if there has been no trading activity for a period of 3 months.
Does OffersFX charge any deposit/withdrawal fees?
OffersFX does not charge any fees for deposits/withdrawal processing. However banks and/or intermediaries banks, processor’s fees may apply. We do not accept any responsibility for such fees.
How can I request a withdrawal?
Please perform the following steps:
Log in to your OffersFX account
Click “Withdraw” on the main Web Trader page
Please enter the amount and submit it by clicking the “Withdraw” button.
Once your request is complete, the information is forwarded to us for processing. You will receive an email confirmation of your withdrawal request.
How do I check the status of my withdrawal request?
Click Account Options > Funds Management > Withdrawal requests and then you will see a new pop up window with full details of your withdrawals.
Can I cancel my withdrawal request?
You can cancel your request at any time while its status is “Pending”
Why was my withdrawal rejected?
We were unable to transfer funds to the bank/e-wallet details
provided or we did not receive correct details.
The required volume was not completed.
Why doesn't the system let me request a withdrawal?
If you have opened positions, you will not be able to withdraw your
entire Available Balance. A minimum amount is needed to maintain a
(Available Balance – Maintenance Margin) and margin > = 1% = Max Withdrawal Amount
How long does it take to process a withdrawal?
Withdrawal requests take up to five business days to process. Delays beyond our control might occur due to third party withdrawal payment methods (i.e. credit card company, the wiring bank or intermediary banks which delay transfers, in extreme cases, of up to 3 weeks).
What withdrawal options do you have?
Your withdrawal is processed via the same method that the deposit was made. If you deposit via credit card, any withdrawal amounts will be returned to that credit card. Likewise, if a deposit is made via bank transfer, the withdrawals will be transferred back to your bank account. Other deposits made by e-wallet will be returned as a bank transfer or by the Skrill/ Netteler e-wallet.
If my withdrawal amount exceeds the amount I have deposited, how can I withdraw?
Simply follow the withdrawal procedure and the funds will be returned based on the method that the deposit was made.
How long does it take to receive my funds?
Usually it takes up to 10 business days if the refund is made through bank transfer or credit/debit card. E-wallets payments appear in your account the same moment your withdrawal was approved.
How can I deactivate my account?
Please contact our Customer Support to assist you.